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220-1002 – CompTIA A+ Certification Exam: Core 2

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Showing 16–18 of 20 questions

Question 16

A technician has created a new fileshare for an organization. To maintain data security, all users should have read-only rights to the fileshare. Additionally, supervisors need to be able to write and delete files. After the technician has configured the fileshare, users can read documents, but supervisors cannot modify documents.

Which of the following utilities should the technician use to troubleshoot the issue?

Select an option, then click Submit answer.

  • ○

    Microsoft Management Console
  • ○

    User Account Control
  • ○

    Local Security Policy
  • ○

    Map Network Drive
Question 17

A desktop technician is responsible for the OS migration of 300 end users. As part of the migration, the technician must save the end users’ data to a temporary shared drive. The data must include any hidden files to ensure 100% of the data is retained. Which of the following commands will achieve this result by default?

Select an option, then click Submit answer.

  • ○

    robocopy
  • ○

    copy
  • ○

    xcopy
  • ○

    cp
Question 18

A new service desk is having a difficult time managing the volume of requests.

Which of the following is the BEST solution for the department?

Select an option, then click Submit answer.

  • ○

    Implementing a support portal
  • ○

    Creating a ticketing system
  • ○

    Commissioning an automated callback system
  • ○

    Submitting tickets through email