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220-1001 – CompTIA A+ Certification Exam: Core 1

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Showing 7–9 of 20 questions

Question 7

A user notices a crushing sound coming from a multifunction printer. The user investigates and notices several pages printed off center, and some of the pages did not print. A technician arrives to troubleshoot and notices the MFP has several warnings. Which of the following steps should the technician take to resolve the issues? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Replace the rollers
  • ○

    Clean the transfer drum
  • ○

    Clear the counters
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    Replace the toner
  • ○

    Delete all the print jobs
  • ○

    Clear the paper jam
Question 8

A technician receives a call from a user who dropped a laptop and cracked the screen. The user needs it replaced quickly. The technician has to ensure the correct stock parts are in the storeroom. Which of the following components would the technician MOST likely need to repair the user’s laptop? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Webcam
  • ○

    Microphone
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    Video adapter
  • ○

    Bezel
  • ○

    Speaker
  • ○

    LCD
Question 9

A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently. Which of the following next steps will MOST likely resolve the issue? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Replace the toner cartridges

  • ○

    Replace the fuser module

  • ○

    Clean the paper tray rollers

  • ○

    Adjust the printer settings

  • ○

    Replace the developer

  • ○

    Empty the waste toner bottles