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500-445 – Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

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Showing 1–3 of 10 questions

Question 1

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

Select all that apply, then click Submit answer.

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    customer voice portal
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    social miner
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    ICM router, logger, admin workstation
    ICM router, logger, admin workstation: ICM (Intelligent Contact Manager) is a Cisco product that routes and manages customer interactions across multiple channels such as voice, email, chat, and social media. ICM router, logger, and admin workstation are the components of ICM that are required for Enterprise Chat and Email to function properly.
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    call manager
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    CTI server
    CTI server: CTI (Computer Telephony Integration) server is a component of UCCE that integrates telephony and computer systems to provide advanced call control and call management functionality. The CTI server is responsible for integrating the Enterprise Chat and Email with the phone system.
Question 2

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

Select all that apply, then click Submit answer.

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    Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
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    Single-mode authentication must be enabled on the ECE Reporting server.
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    Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
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    Mixed mode authentication must be enabled on the ECE Reporting server.
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    Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
    Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server: CUIC needs to access the ECE Reporting server's eGReportsDB to retrieve data and perform reporting. A SQL user with db_user rights to the eGReportsDB is needed to allow CUIC to access and read the data.
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    Mixed mode authentication must be enabled on the CUIC publisher.
    Mixed mode authentication must be enabled on the CUIC publisher: CUIC and ECE use different authentication methods, in order for CUIC to communicate with ECE, mixed mode authentication must be enabled on the CUIC publisher. This allows CUIC to use both Windows and SQL Server authentication to connect to ECE.
Question 3

What are three reasons aliases cannot be deleted? (Choose three.)

Select all that apply, then click Submit answer.