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500-440 – Designing Cisco Unified Contact Center Enterprise (UCCED)

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Showing 4–6 of 10 questions

Question 4

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

Select all that apply, then click Submit answer.

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    In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
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    The high priority queue for the private network should be granted 90 percent of total available bandwidth.
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    The high priority queue for the private network should be granted 75 percent of total available bandwidth.
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    The high priority queue for the private network should be granted 65 percent of total available bandwidth.
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    Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.
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    Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.
Question 5

Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)

Select all that apply, then click Submit answer.

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    The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call
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    PCS lets you schedule a call to the caller at a later time
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    For reporting purposes, the PCS call has the same call key information
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    The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number
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    SIP REFER call flow is required to trigger PCS
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    The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the PCS context
Question 6

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

Select an option, then click Submit answer.

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    number of agents assigned to the queue who are on inbound calls
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    number of calls handled by the agents associated with that queue
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    number of agents assigned to the queue who are on outbound calls
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    number of agents assigned to the queue who are on internal consult calls
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    number of agents assigned to the other queues