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Free 7497X – Avaya Oceana - Solution Support Exam Practice Test Question

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Showing 7–9 of 10 questions

Question 7

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

Select an option, then click Submit answer.

  • ○

    CustomerControllerService
  • ○

    ORCRestService
  • ○

    AgentControllerService
  • ○

    WAlMRestService
Question 8

An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.

Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana®?

Select an option, then click Submit answer.

  • ○

    Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana® user.
  • ○

    Remove the Agent ID from Communication Manager.
  • ○

    Add the new Avaya Oceana® agent using Control Manager.
  • ○

    No action; the Agent ID is not required while adding an Avaya Oceana® user In the Control Manager.
Question 9

Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

Select an option, then click Submit answer.

  • ○

    Caller ID
  • ○

    WorkRequestID
  • ○

    Contextld
  • ○

    DNIS Number