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Free 7492X – Avaya Aura Call Center Elite Support Exam Practice Test Question

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Showing 1–3 of 10 questions

Question 1

Which three commandscan be used with Network Call Deflection? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Collect digits
  • ○

    Route-to number
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    Announcement
  • ○

    Queue to best:
  • ○

    Wait hearing ringback
Question 2

A customer has calls coming Into theircontact center constantly. They do not want their customers to be waiting long beforetheir call is answered, even ifIt is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Network Call Redirection
  • ○

    Look-ahead Interflow
  • ○

    Virtual Outflow
  • ○

    Enhanced Look-ahead Interflow
Question 3

Refer to the exhibit.

What are three reasons for turning on "Net Redir" = y? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Network Call Deflection does not use ISDN messaging.
  • ○

    It supports route-to number~rl23658888.
  • ○

    It increases trunk usage and costs.
  • ○

    It supports Network Call Transfer.
  • ○

    It decreases trunk usage and costs.