After a user attempts to launch an Email-By-Phone session by pressing 8-9, the system responds by stating that the message list is empty and returns the user to Avaya CallPilot messages.
What is a possible cause for this scenario?
Select an option, then click Submit answer.
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The message list on the email server is empty.
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The user has an incorrect user ID or password.
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The Email-By-Phone feature is not enabled for this user.
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The email address is entered incorrectly in the mailbox properties.