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37820X – Avaya Midsize Solution Design Exam

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Showing 1–3 of 10 questions

Question 1

In an IP Office environment, which two can be run on the Vantage device? (Choose two.)

Select all that apply, then click Submit answer.

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    Vantage Connect Client

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    Avaya IX™ Workplace Client

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    Avaya Equinox® Attendant

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    IP Office Web Client


Question 2

Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.

In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

Select all that apply, then click Submit answer.

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    Button programming

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    Modify their personal directory.

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    Create personal short codes.

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    Correct their personal entry in the system directory.


Question 3

What are two reasons to use Voicemail Pro for recording? (Choose two.)

Select all that apply, then click Submit answer.

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    Each Avaya Contact Center Select voice agent license includes a recording license.

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    It provides reporting such as how many times a call was put on hold.

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    It offers live monitoring of voice and screens.

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    No additional licensing is needed to allow any user call recording via a button.